Terms & Conditions and Privacy Policy

How we use your information

This privacy notice tells you what to expect from SLTA/SLTC when we 
collect personal information from you. It applies to information we collect about:

  • Clients and potential clients
  • Tutors and potential tutors
  • Visitors to our website
  • Job applicants and our current and former employees

Clients and potential clients

When we receive an enquiry we make up a file containing your details. This normally 
contains contact details for you, your child, your name and address, school attended, age 
and date of birth, school, and reason for seeking tuition. We also ask how you heard about 
SLTA/SLTC – this is so that we can direct our advertising efficiently. We will only use the personal information we collect to process the enquiry and source
an appropriate tutor. We share some of this information with the potential tutor but only 
the information that is necessary. 
We will keep personal information contained in client files in line with our retention 
policy. This means that information relating to you will be retained for four years from
 the end of our agreement with you. It will be retained in a secure environment and access 
to it will be restricted according to the ‘need to know’ principle.

Tutors and potential tutors

When we receive an enquiry from a potential tutor we ask for you to send in a copy of
 your CV. If selected, we will invite you to interview. We keep data such as your name,
 address, schools attended, interests, employment, contact details, email address and age
on file. We also keep databases showing your references (we always ask for you to send 
us email addresses for two referees, thereby giving us your permission to contact these 
referees). We keep sensitive data such as your DBS certificates in a safe place in our 
office, and occasionally, scanned onto the hard drive of our computer system. We share essential information such as your CV, contact details and information that
 shows why you would be a good tutor for the client. We will endeavour to ask your 
permission before doing this but will use our discretion to supply basic information to 
discuss your suitability for a job with a client.

Updating personal information

We ask clients and tutors to take responsibility for providing us with accurate, up to date 
information.

Visitors to our website

When someone visits our website we collect standard internet log information and details 
of visitor behaviour patterns. We do this to find out things such as the number of visitors 
to the various parts of the SLTA/SLTC’s website. We collect this information 
in a way which does not identify anyone. We do not make any attempt to find out the 
identities of those visiting our website.
 We use Google Analytics to help analyse use of our website. This analytical tool uses
 ‘cookies’, which are text files placed on your computer, to collect standard internet log
 information and visitor behaviour information in an anonymous form. The information
 generated by the cookie about your use of the website (including your IP address) is
 transmitted to Google. This information is then used to evaluate visitors’ use of the 
website and to compile statistical reports on website activity for SLTA/SLTC.
 SLTA/SLTC will not (and will not allow any third party) to use the statistical
 analytics tool to track or to collect any personally identifiable information of visitors to
our site. We will not associate any data gathered from this site with any personally 
identifying information from any source as part of our use of the Google statistic analytics tool. Google will not associate your IP address with any other data held by 
Google. Neither SLTA/SLTC nor Google will link, or seek to link, an IP 
address with the identity of a computer user. 
If we do want to collect personally identifiable information through our website, we will 
be upfront about this. We will make it clear when we collect personal information and 
will explain what we intend to do with it.

People who ‘notify’ under the Data Protection Act 1998

Many businesses are required by law to ‘notify’ certain specified information to the 
Information Commissioner. This may contain personal information, for example where
 the business is a sole trader. The ICO compiles this information into a register which it is
 required by law to make publicly available. The ICO puts technical measures in place to
 prevent the bulk download of the electronic version of the register. However, as the
 register is publicly available, the ICO cannot give any guarantees as to how the
 information contained on the register will be used by those accessing it.
 When businesses fill in their notification forms, they are asked to provide the contact 
details of a relevant member of staff. ICO will use this for its own purposes, for example 
where we have a query about a notification, but will not put it on the public register.
 When we request information as part of the notification process, we make it clear where
the provision of information is required by law and where it is voluntary.

Job applicants, current and former SLTA/SLTC employees

When individuals apply to work at SLTA/SLTC, we will only use the 
information they supply to us to process their application and to monitor recruitment 
statistics. Where we want to disclose information to a third party, for example where we
want to take up a reference or obtain a ‘disclosure’ from the Criminal Records Bureau we
 will not do so without informing them beforehand unless the disclosure is required by 
law. 
Personal information about unsuccessful candidates will be held for 12 months after the 
recruitment exercise has been completed, it will then be destroyed or deleted. We retain
 de-personalised statistical information about applicants to help inform our recruitment 
activities, but no individuals are identifiable from that data.
 Once a person has taken up employment with SLTA/SLTC, we will compile
 a file relating to their employment. The information contained in this will be kept secure 
and will only be used for purposes directly relevant to that person’s employment. Once 
their employment with SLTA/SLTC has ended, we will retain the file in 
accordance with the requirements of our retention schedule and then delete it.

Complaints or queries

SLTA/SLTC tries to meet the highest standards when collecting and using 
personal information. For this reason, we take any complaints we receive about this very 
seriously. We encourage people to bring it to our attention if they think that our collection 
or use of information is unfair, misleading or inappropriate. We would also welcome any 
suggestions for improving our procedures.
This privacy notice was drafted with brevity and clarity in mind. It does not provide
 exhaustive detail of all aspects of SLTA/SLTC’s collection and use of 
personal information. However, we are happy to provide any additional information or
 explanation needed. Any requests for this should be sent to the address below.

Access to personal information

SLTA/SLTC tries to be as open as it can be in terms of giving people access 
to their personal information. Individuals can find out if we hold any personal 
information by making a ‘subject access request’ under the Data Protection Act 1998. If
 we do hold information about you we will: 
give you a description of it; 
tell you why we are holding it;
 tell you who it could be disclosed to; and
 let you have a copy of the information in an intelligible form.
 To make a request to SLTA/SLTC for any personal information we may hold
 you need to put the request in writing addressing it to our Internal Compliance Team, or 
writing to the address provided below. 
If you agree, we will try to deal with your request informally, for example by providing
 you with the specific information you need over the telephone. If we need to print or post
 documents we may make a small charge of up to £10 for doing so.

If we do hold information about you, you can ask us to correct any mistakes by, once
 again, contacting the Internal Compliance Team.

Disclosure of personal information

In many circumstances we will not disclose personal data without consent. If we are
 required by law to disclose information, we will do so. This privacy notice does not cover
 the links within this site linking to other websites. We encourage you to read the privacy 
statements on the other websites you visit.

Marketing

Occasionally we will contact you with information about courses or other services that 
we think may be of interest to you. This will usually be by letter or email. We will always 
provide you with the option to opt out of these notices. We will never sell your 
information to third parties.

Changes to this privacy notice

We keep our privacy notice under regular review and we will place any updates on this 
webpage. This privacy policy was last updated on 15th October 2009.

How to contact us

Requests for information about our privacy policy can be emailed to the Internal
 Compliance Team (ITC@simplylearningtuition.co.uk) or by writing to: Internal
 Compliance Team, SLTA/SLTC, 43 Berkeley Square, Mayfair, London, W1J 5FJ.

To access all pages on our website please see our sitemap.